Infax

Believe It or Not, Airport Bathrooms Are Getting Better (and Cleaner)

As airlines continue to shrink the size of their in-flight bathrooms, to make room for more seats in economy, making them all but unusable for tall and overweight passengers, more fliers may increasingly be seeking comfort in places they once avoided at all costs: airport restrooms.

Those dingy, unappealing spaces — often with broken door latches, paper towel dispensers that have long ago run out of towels, and floors that look they like they are in dire need of cleaning — have often been the option of last resort for many frequent travelers.

But, now, increasing numbers of airports seem to have recognized that clean bathrooms are an important aspect of travel and have begun to take steps to improve both the conditions and the monitoring of their facilities.

“Bathroom cleanliness is a big driver of satisfaction at airports, and if you want a pleasant experience, clean bathrooms are a must,” said Dimitri Coll, the associate director for the Airports Council International, the official association for the world’s airports, which recently conducted a survey of travelers that emphasized the importance of airport cleanliness.

According to the ACI’s “Airport Service Quality: Airport Cleanliness,” report, published earlier this year, washroom cleanliness, combined with terminal cleanliness, affects overall passenger satisfaction more than any other infrastructure factor.

There are signs travelers may be closer to getting what they want.

Improved Technology

Seven airports around the country, including Los Angeles International Airport, Atlanta Hartsfield-Jackson International Airport and George Bush Intercontinental Airport, in Houston, have invested in a new software system called TRAX SmartRestroom, which aims to keep bathrooms cleaner and helps move the lines to use stalls more efficiently (several more airports will introduce the system before the end of the year).

Tracy Davis, the vice president of sales and business development for Infax, one of the three companies that collaborated to develop the software (Avius and Tooshlights are the others), said that it involves multiple components and that airports can pick the features they want.

First, each bathroom with the SmartRestroom has a light above the stall indicating whether it’s in use: a green light means it’s available while red signals occupied. The software also has a counting sensor at the entrance of the restroom that tracks when passengers walk in and leave. Each airport can pick how many people enter the restroom before an email alert is sent to its custodial supervisor indicating that it’s time to clean the restroom — say, after 300 people.

And, most importantly for passengers, they have the option to leave feedback on their bathroom visit through a tablet at the exit of the bathroom. They can choose one of three faces: "exceptional," "average" or "poor." If they pick the sad face (poor), the tablet displays a series of six potential issues they encountered. This feedback is instantly emailed to the custodial supervisor who can dispatch an employee to fix the problem as quickly as possible.

Ms. Davis said that airports spend from $25,000 to more than $250,000 on the SmartRestroom system, depending on the level of the installation they choose.

“The system lets us respond to an issue immediately so that it won’t be a problem for the following people who use the restroom. We can fix problems as they happen,” said Michael Christensen, the deputy executive director for facilities maintenance and utilities for Los Angeles World Airports, which includes Los Angeles International Airport. The airport began using SmartRestroom in April in a pair of bathroom in Terminal Four. (In the coming weeks, the airport will offer the SmartRestroom in all 14 bathrooms that are in Terminal Six.)

Feedback From Passengers

Two airports in the Washington, D.C., area — Ronald Reagan Washington National Airport and Washington Dulles International Airport — are offering a new app called Inspection Assist that’s meant to minimize the chances that travelers encounter dirty bathrooms.

“We know that there’s nothing worse than a dirty bathroom, and this app helps us make sure that ours stay clean,” said Andrew Trull, a spokesman for the airports.

In addition, the Port Authority, which operates the three major New York City area airports, has installed more than 450 FeedbackNow devices throughout its restrooms in the last year through which travelers can indicate whether they had a positive experience or not.

The feedback is provided in real-time to terminal operators and cleaning contractors, who can deploy staff to inspect the restrooms. According to Cheryl Albiez, a spokeswoman for the Port Authority, these devices have collected more than two million votes and have resulted in several million dollars of investment to make the bathrooms cleaner.

“Bathrooms are the first sign if an airport is run well,” said Jason Clampet, the co-founder of the travel research company Skift. “I’ve never been to a well-operated airport that has dirty bathrooms, and anything that an airport can do to prevent bad bathrooms encounters is great for fliers.”

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By Shivani Vora

Oct. 5, 2018

This Article was published by The New York Times on October 5, 2018.

https://www.nytimes.com/2018/10/05/travel/airport-bathrooms-cleanliness-apps.html 

 


In Memoriam: Dave Davis

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David W. Davis, age 89 was born in Bloomington, IL on October 25, 1928 to Joseph and Beatrice Davis. Dave passed away peacefully at his Lawrenceville, GA home on August 28, 2018. He is survived by his wife of 64 years, Ruby, their three children, son Mike Davis (Karen), daughter Carol Wright (John Swarbrick), daughter Cathy Ross (Greg), grandchildren Melissa Davis (deceased), Bryan Davis (Whitney), Tracy Davis, Brittany Franks (Dustin), Tiffany Ross, Matthew Ross and three great grandchildren. He was proceeded in death by his parents and his brother Robert E. Davis.

He was the Chief Executive Officer (retired) of Infax, Inc. a company he founded in 1970.

He was a 32° Mason, member of the U.S. Naval Cryptologic Veterans Association and an award-winning speaker with Toastmasters International. He enjoyed flying and was a commercial rated pilot.

The Celebration of Life Service will be held on Friday August 31 at 11 AM at Tom M. Wages Funeral Home, Snellville Chapel. The family will greet friends at a visitation prior to the Celebration at 10 AM.

In lieu of flowers memorials may be sent to the American Heart Association or the United States Navy Memorial.


INFAX LANDS AT HARTSFIELD-JACKSON ATLANTA INTERNATIONAL

 

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Real-Time Data Analytics Platform Leads Smart Restroom Initiative to Solve Crowded and Inefficient Restrooms at Busiest Airport in the World

 

ATLANTA (July 31, 2018) – As part of the growing smart restroom trend, Infax, the data-driven provider of innovative information technology (IT) solutions for airports and other public venues, announced today that it launched its TRAX® SmartRestroom facility analytics system in a pilot program in its home town at Hartsfield-Jackson Atlanta International Airport (ATL). The Infax technology will help the busy airport improve facilities management by providing real-time data that allows staff and restrooms to run more efficiently.

 

Airports and airlines nationwide have recently been investing in data collection and high-tech signage that spans from security to the restrooms and have invested nearly $33 billion in IT in 2017 to improve the passenger experience. Infax provides software solutions that improve the customer experience in venues throughout the country, both in the public and private sector. At ATL, Infax provides its real-time passenger and custodial analytics monitoring system that monitors how many passengers have utilized the location and passively monitors the time the attendant arrived on site to clean by utilizing TRAX SmartBadges. The system provides predictive analytics based on real time flight information and also accepts and integrates data from other end points such a passenger feedback tablets, and stall occupancy systems.

“Clean and efficient restrooms rank a top priority for travelers, and airports are responding as an overall goal to enhance the passenger experience,” said Tracy Davis, Vice President of Sales and Business Development, Infax. “ATL is ranked the busiest airport in the word, serves over 100 million passengers a year, averaging 275,000 a day. The Infax TRAX® facility analytics system helps airports like ATL with improved facilities management.”

Infax technology is operating in more than 65 airports across the U.S. and is now live in ATL’s concourse B restrooms, serving two of Delta’s busiest restrooms with potential plans to expand to additional restrooms and terminals.

As part of ATL’s $6 billion modernization program and in preparation for the summer vacation traffic, Infax has also partnered with TooshlightsÒ, the only smart restroom traffic management system that helps guests “know where to goÒ.”  These efforts are in partnership with the Atlanta Airlines Terminal Corporation (AATC) to bring the smart restroom of the future to ATL.

The Infax integration with Tooshlights will work similarly to parking garage lights, notifying travelers when a stall is ready to be used. Feedback data from each passenger’s user experience will be tracked and stored by Infax and the system will provide real-time data so that staff can be alerted when the restrooms need to be cleaned.

 “The Atlanta Airlines Terminal Corporation has been working for a couple of years to reinvent the restroom experience for our passengers and create the smart restroom of the future.  We are excited to incorporate Infax and Tooshlights technology into our overall vision of enhancing the restroom servicescape for our quest and passengers”, said Kofi Smith, President and CEO of AATC.

In April 2018, Infax and Tooshlights unveiled the TRAX® SmartRestroom pilot at LAX with more installations planned for the upcoming months. Infax's TRAX® SmartRestroom pilot was first adopted by Houston Airport System in 2017, providing administrators with information and analytics to respond quickly to service points and stay ahead of the demand curve even during the busiest travel seasons. It has since expanded to more than seven airports and convention centers.

For more information please visit www.infax.com.

About Infax, Inc.

Infax is dedicated to helping its clients effectively communicate with the people it serves. The company strives to improve business operations and the customer experience with the most innovative software solutions and services in the public and private sectors.

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Media Contact:

Nora Miller / Jill Fox

JCUTLER media group

nora@jcmg.com

jillian@jcmg.com

323.969.9904


Infax Smart Restroom Launches at LAX

 

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LOS ANGELES
(April 4, 2018) – As part of its most recent growth in data collection and high-tech signage for airports nationwide, Infax, the data-driven provider of innovative IT solutions for airports and other public venues, announced today that it launched its data control and analytics system in a pilot program at Los Angeles International Airport (LAX). In a partnership with Tooshlights, a patented smart restroom traffic management system (RTMS), Infax technology is now operating in American Airlines’ Terminal 4 restrooms, one of the airport’s busiest terminals. LAX is the first airport in the world to implement a combined Tooshlights RTMS and Infax SmartRestroom system aimed at improving the guest experience. This is part of a pilot program with plans to expand to other restrooms and terminals.

As part of LAX’s ongoing initiative to support tech innovation, the Infax integration with Tooshlights includes more than 20 smart restroom stalls, which will work similarly to parking garage lights, notifying travelers when a stall is ready to be used. Feedback data from every customer usage will be tracked and stored by Infax. Infax is solving the overcrowded and inefficient airport bathroom - reported as one of the top ten most important items to all LAX guests in 2017, according to an Airport Council International (ACI) Airport Service Quality (ASQ) Survey.

“Airports are increasingly seeking technologies that enhance the overall experience for travelers,” said Tracy Davis, vice president of sales and business development, Infax.  “Clean, efficient bathrooms are a huge step towards that goal and the Infax real-time analytics feedback system helps airports like LAX with improved facilities management.”

Infax provides software solutions that improve customer experience in venues throughout the country, both in the public and private sphere. In airports, Infax uses three systems of technology:  

• WinFIDS 7.0 – a software application that allows for management of real-time flight and gate data
• Engage – a digital signage technology displaying updated terminal information and relevant advertisements
• TRAX – the robust business intelligence analytics platform that allows airports to capture, analyze and manage data

“Clean and available restrooms consistently rank top of the list of what passengers want at an airport,” said Barbara Yamamoto, chief experience officer, LAWA. “One of our top priorities is delivering guests experiences that are exceptional and we are excited to implement this new technology with Infax and Tooshlights that will help us improve our guest experience.”

Infax’s SmartRestroom pilot was first adopted by Houston Airport System in 2017, providing administrators with information and analytics to respond quickly to service points and stay ahead of the demand curve even during the busiest travel seasons. It has since expanded to 7 plus airports and convention centers. Additional venues Infax operates at includes mass transit stations, courthouses, jails and other public venues. For more information, please visit http://infax.com/.

 

About Infax, Inc.

Infax is dedicated to helping its clients effectively communicate with the people it serves. The company strives to improve business operations and the customer experience with the most innovative software solutions and services in the public and private sectors. By empowering its clients with the ability to make data-driven decisions, they can confidently administer the best service to their customers. Infax is celebrating its 48th year of business in 2018.

For more information, please visit www.Infax.com. Follow Infax on Twitter @Infax. 

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Media Contact:
Jill Fox
JCUTLER media group
jillian@jcmg.com


Making Waves on the West Coast

Infax is excited to finally announce its collaboration with Tooshlights to bring Los Angeles International Airport a first-of-its-kind solution that combines Infax's SmartRestroom technology with Tooshlights' patented smart restroom traffic management system (RTMS). The combined system is debuting on April 4, 2018, in Terminal 4 of LAX in efforts to improve the passenger experience.

To learn more about the combined SmartRestroom and RTMS solution, check out these articles in the LA Times and USA Today!

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