Jackson International Airport Uses LiDAR System To Measure Checkpoint Wait Times

As passenger traffic increases and new service is added, JAN officials continuously look for ways to offer a premium passenger experience. They recognize that more flights and passengers can increase congestion and lead to longer-than-acceptable wait times at security checkpoints. So JAN officials looked for a way to manage the situation—before continued growth could negatively impact the passenger experience.

Specifically, JAN wanted to measure checkpoint queuing and processing times, and then share information with travelers to help reduce stress about making it to their gates on time. Research led the airport to iQueue analytics service, by iinside and Infax. JAN’s new system automates operational intelligence about passenger queuing at TSA checkpoints and continuously informs travelers of expected wait times.

Continue Reading at Airport Improvement Magazine

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