Customer Success Story: Trax Analytics


Enhancing the customer experience is more than a buzz-phrase, it’s a real challenge for, to pick an example, airports that want to use their small window of opportunity to impress visitors. Realizing that restrooms were a pivotal point in that window of opportunity, TRAX created their Smart Restroom platform to make it easier for management to remotely track the status of these areas spread throughout very large buildings. Creating a generally favorable impression and a willingness to return to any venue is often achieved through doing the small but important things right.

Read the full article at Kontakt.

Strengthen Sanitation Standards: Pick the right smart restroom solution


Under the current conditions of our country and around the world, the importance of not only maintaining but strengthening our sanitation standards have been thrust to the forefront of public discourse. With thousands of individuals flying in and out of airports from places around the globe, and utilizing their facilities, they are undoubtedly viewed as spaces that require extra attention and care due to their consistent exposure.

Read the full article at Airport Business Magazine.

Jackson International Airport Uses LiDAR System To Measure Checkpoint Wait Times

As passenger traffic increases and new service is added, JAN officials continuously look for ways to offer a premium passenger experience. They recognize that more flights and passengers can increase congestion and lead to longer-than-acceptable wait times at security checkpoints. So JAN officials looked for a way to manage the situation—before continued growth could negatively impact the passenger experience.

Specifically, JAN wanted to measure checkpoint queuing and processing times, and then share information with travelers to help reduce stress about making it to their gates on time. Research led the airport to iQueue analytics service, by iinside and Infax. JAN’s new system automates operational intelligence about passenger queuing at TSA checkpoints and continuously informs travelers of expected wait times.

Continue Reading at Airport Improvement Magazine

Updated Info and Public Address Systems Reflect the New Vision at Nashville Int’l

As Nashville International Airport (BNA) kicked off a dynamic growth and expansion plan known as BNA Vision, updating the FIDS and public address system dovetailed nicely with the nearly $1.4 billion initiative. 

“Travel can be very stressful. The more we can do to give customers readily available information at their fingertips, the better,” says Vanessa Hickman, assistant vice president of Information Technology at BNA. “We want our passengers to see very quickly their departures or arrivals. If we can alleviate stress, they can spend more time relaxing and engaging in more revenue-generating activities like food and retail.”

Continue Reading at Airport Improvement Magazine

Infax Strengthens Senior Ranks With Addition Of Industry Veteran Jana Lattimore To Its Judicial Division

image from
Infax, Inc.
, the data-driven provider of information technology (IT) solutions for public and commercial institutions, announced it has added industry veteran Jana Lattimore as National Director of Sales and Business Development. Jana will be responsible for the leadership of the Infax Judicial division sales team, developing new business opportunities and creating customized court solutions to meet new and existing customer needs. Jana will report to Infax CFO, Daniel McWilliams. 

“We are thrilled to have Jana and her deep industry experience at Infax, especially with the upcoming celebration of our 50th anniversary, with 25 years serving the judicial market,” said Mike Davis, president, Infax. “Jana will play a critical role in the growth of our Judicial division, especially as courts around the U.S. continue to add more tech solutions to their operations.


Continue reading at Digital Signage Connection

XWA names Atlanta-based Infax as sole provider of digital signage at displays at airport


Information Technology company Infax has been chosen by Williston Basin International Airport to be the sole provider for the facility’s digital signage and real-time flight information displays.

In a news release, the company said it was selected to install 39 monitors at the airport to help passengers easily navigate the airport and quickly identify their flight information. Airport Director Anthony Dudas said the move was made as part of the airport’s commitment to providing modern passenger amenities to those traveling from the new facility.

View the full story at the Willison Herald

Osceola County Courthouse Installs Infax Technology To Improve Wayfinding For Patrons





Tech-Forward Courthouse Installs Digital Video Wall to Increase Operations Efficiency 


ALPHARETTA, Ga., Sept. 24, 2019 /PRNewswire/ -- Infax, Inc. (, the data-driven provider of information technology (IT) solutions for public and commercial institutions, today announced that it has successfully installed its Engage system with an additional video wall at Osceola County Courthouse in Osceola, Florida. Located near the security checkpoint in the lobby, the new video wall displays dynamic, high-resolution informative content for patrons, jurors and members of the court to help them better navigate the courthouse.

The company's technology improves operational efficiencies throughout a courthouse by enabling court administrators to communicate to a mass audience, efficiently and instantly. The installation is comprised of six high-resolution monitors and displays critical content and messages, including a digital directory, ad hoc announcements and a video message from Chief Judge Donald A. Myers, Jr.

The company's software fundamentally streamlines how visitors can navigate around and receive information at a variety of venues throughout the country, both in the public and private sector - such as: courthouses, airports, stadiums, malls, universities, convention centers, schools and corporate facilities.  Infax offers a range of enterprise IT products and services, including TRAX Analytics, a facility analytics platform that monitors, captures and examines the flow and movement of people and assets, in real-time. 

"The installation at Osceola County went beyond Infax's standard Engage deployment, and we partnered with Omnivex Moxie Software to design an all-inclusive video wall, customized for Osceola County Courthouse's specific needs," said Tracy Davis, VP of sales and business development, Infax. "This is the first installation of its kind for an Infax client in the judicial sector.  We are thrilled to see courthouses like Osceola County adapting new technologies to improve their patron experience."




Infax Teams Up With Simpleway

Infax, Inc. (, the data-driven provider of information technology (IT) solutions for public and commercial institutions, today announced a strategic partnership with Simpleway, the customized unified passenger information platform for travel hubs across the globe. Infax and Simpleway are teaming up to provide travel hubs with an intuitive audio-visual, passenger communication platform powered by Infax's Airport Operational Database (AODB).

Infax provides software that improves the customer experience in venues throughout the country, both in the public and private sector. Through the partnership, the companies will offer their customers a robust unified software system for passenger communications. Infax's Flight Data Interfaces and Infax's AODB will integrate with Simpleway's automated announcements engine and 65 language libraries to provide a  seamless system to manage audio-visual messaging in real-time. This will fundamentally improve the overall passenger experience across airports, train stations and bus terminals. The system will also feature ADA compliant hearing assistance solutions in the form of a hearing loop, provided by Hearing Loop Systems, one of the nation's largest providers of induction loop hearing assistance systems.

Continue reading at Airport Improvement Magazine

Happy Holidays!





Happy Holidays from us at Infax!!!

from Infax.


USA TODAY - 'Micro' gets bigger at airports

by Harriet Baskas.

    In our roundup of the best new air­port amenities of 2017, we celebrated perks such the 24-hour "microcinema" at Portland International Airport, Pitts­burgh International Airport's introduc­tion of "MyPITpass," which allows the nonflying public to visit the secure side of the airport, and the opening of ROAM Fitness, an in-airport gym at Baltimore ­Washington International Airport.


    The 2018 honor roll is once again full of fresh new amenities and creative bo­nus activities introduced by airports, airlines and in-terminal vendors work­ing hard to make airport dwell time less stressful, more enjoyable and, at times, surprising.

TOOSHLIGHTS -Los Angeles International Airport
Los Angeles International Airport has red and green overhead lights to signal whether a bathroom stall is occupied. TOOSHLIGHTS


Go with a glow

    Airport restroom lines get long when users can't tell which stalls are empty. To solve that problem, in April, Los An­geles International Airport unveiled a pilot program in one set of Terminal 4 restrooms using Tooshlights' smart latches on stall doors. When a door is closed, a light over the stall turns red; when the latch is open, the light turns green. The latches are paired with the Infax smart restroom technology, which tracks usage and real-time feedback to improve restroom cleaning schedules.

     In July, a set of restrooms at ATL got smart technology in a set of loos, too.


See ya later  alligator

    The list of airports welcoming therapy dogs into the terminals keeps expanding and last year we applauded Denver International Airport for upping the ante by adding Xeli the cat to its Ca­nine Airport Therapy Squad known as CATS.

   This year Louis Armstrong New Or­leans International Airport raised the bar by scheduling weekly visits with ba­by alligators. What's next?

Travelers can pet a baby alligator at Louis Armstrong New Orleans International Airport
Travelers can pet a baby alligator at Louis Armstrong New Orleans International Airport. LOUIS ARMSTRONG NEW ORLEANS INTERNATIONAL AIRPORT


Start the vacation at the airport

    Airports say they're the front doors to their cities. Louisville International Air­port takes that to heart with HMSHost's new Book & Bourbon Southern Kitchen, which features more than 85 bourbons and qualifies as an official stop on Ken­tucky's Urban Bourbon Trail.

    Travelers can pick up a trail passport and get their first stamp before they leave the airport or top off their stamps on the way home.

    This year, HMSHost also opened the Whiskey River restaurant and bar at Ra­leigh-Durham International Airport, of­fering music six days a week and a sel­fie-friendly stationary bull.


More napping options

    Sleepbox, which bills itself as a mi­cro-hotel, is scheduled to open the Sleepbox Nap Lounge with 16 pods on Concourse A, at Dulles International Airport by the end of December.

    The micro-hotel will join Minute Suites, which currently operates nap­ping/working/recharging pods at air­ports in Dallas, Philadelphia, Charlotte and Atlanta, where the company plans to add four locations in 2019, including two that will be co-located with Be Relax Spa and Chiroport (airport chiropractor) branches.

USA Today Sleepbox Nap Lounge at Washington Dulles International Airport
The Sleepbox Nap Lounge at Washington Dulles International Airport will offer 16 sound-proofed rooms. SLEEP BOX


New ways to work and play at DFW Airport

    In July, two Gameway video game entertainment lounges opened at Dal­las-Fort Worth International Airport, by Gates B42 and El6. Each of the 36 gam­ing stations is equipped with a leather chair, an Xbox One loaded with 19 games, a 43-inch TV, noise-canceling headphones, charging ports and space to store luggage.

    For those who need to get work done, Varidesk just launched a free, staffed co-working space at DFW (by Gate C12) with a conference table for meetings and 24 workstations outfitted with power hubs and adjustable standing desks.


Hungry gate huggers have more options

    This year, OTG expanded the gate areas where passengers use iPads to or­der food and drinks, and At Your Gate joined Airport Sherpa in offering food delivery to passengers anywhere in the airports they serve. Airport Sherpa is still only at BWI Airport, but during 2018 At Your Gate began running food and drink orders to gates at both San Diego International and Newark Liberty Inter­national Airports.


Early bag drop service at Denver International Airport

    Self-service bag check offers conve­nience at the check-in counter, but Den­ver International Airport is the only air­port that allows travelers to drop their bags off at shuttle parking lots and the airport transit center. The drop-off ser­vice is free, but airline bag fees still ap­ply. Free drop-off service is available to passengers arriving at least 90 minutes before their flights and traveling domes­tically on Southwest, United, Delta and American Airlines.