Pleased with the work Infax and International Display Systems accomplished in upgrading passenger information systems at the railroad's Union Station headquarters in Washington, DC, Amtrak initiated a three-station pilot project with Infax to roll out modern LCDs, integrated audio and visual public address, and automated message handling for passenger information.
Infax provided software designed to drive all displays throughout the station as well as to build and trigger synchronized audio announcements through an audio public address system provided by Penta Corporation. Amtrak personnel can now make changes to scheduled train operations through an Infax-created Web interface. Infax software also handles distribution of data between Amtrak's central data center and their stations.
The heart of the system is an Infax interface to Amtrak's train operations Web services. The application adjusts train information to display best estimates provided by Amtrak's web services, and has been carefully optimized to reduce unnecessary queries. Train status updates trigger advanced message logic that can display different messages depending on prior train status. For example, the system could be automatically prompted to display, "Train 345, which was scheduled to arrive at 12:53, is now scheduled to arrive at 1:32, due to a weather delay." Amtrak personnel can create and adjust time for boarding, last call, and a number of other events relative to the train's scheduled arrival or departure time, and announcements are made in accordance with the requested offsets.
Infax is working to make communication more effective and efficient for Amtrak’s 27 million annual passengers.